From: Jeanie Date: Mon, Dec 03, 2018 3:08 pm To: gsebastian@tbgtucson.com

Everything went very well. I left the cart and Gayle worked on it before I got home from the pool. Thank you so very much. Jean Cary

From: PETER WRIGHT Date: Mon, Dec 03, 2018 10:59 am To: "THE BATTERY GUY TUCSON.COM"

Gayle: Your son is a super nice guy. You should be proud of him, He knows what he's doing. Merry Xmas to both of you. Thanks for getting my cart up and running.

From: Linda Date: Sun, Dec 02, 2018 3:00 pm To: "THE BATTERY GUY TUCSON.COM"

Since my appointment didn't happen, I was unhappy. However thank you for the suggestion of where to get the work done.

From: Tim And Karen Date: Sun, Dec 02, 2018 11:41 am To: "THE BATTERY GUY TUCSON.COM"

Gayle, Your son, Shane, was very professional! He obviously took deep interest in my issue and carefully considered his diagnosis before acting. He's a good man and a quality rep of your company. You obviously did a nice job of instilling a strong work ethic in Shane. Thank you for delivering first class service! See you on December 11. Tim Neville

From: ssknowles Date: Sat, Dec 01, 2018 4:24 pm To: "THE BATTERY GUY TUCSON.COM"

The tire guy did an excellent job in the rain. Good to see you expanding the business...quality products & service always appreciated.

From: Bob Laxague Date: Sat, Dec 01, 2018 3:30 pm To: "THE BATTERY GUY TUCSON.COM"

Super all was good

From: Ed Berry Date: Sat, Dec 01, 2018 3:01 pm To: "THE BATTERY GUY TUCSON.COM"

The service was excellent, I appreciate the prompt and courteous service.

From: Phil Cummings Date: Sat, Dec 01, 2018 12:20 pm To: "THE BATTERY GUY TUCSON.COM"

Shane came & did a great job on my cart.He cleaned up the batteries & replaced the one that had a lower reading.He also explained how I need to occasionally check the water filter system to make sure the caps are dropping down.I will always recommend The Battery Guy to neighbors & friends. Thanks Phil Cummings

From: David Young Date: Sat, Dec 01, 2018 8:07 am To: "THE BATTERY GUY TUCSON.COM"

Hi, Service was great. In and out in no time Cart is running well. Price was reasonable. Thanks. Dave F. Young,

From: ssknowles Date: Fri, Nov 30, 2018 1:16 pm To: "THE BATTERY GUY TUCSON.COM"

You get what you pay for...product & service from The Battery Guy is excellent! Thank You!

From: morgandoc@aol.com Date: Thu, Nov 29, 2018 6:50 pm To: "THE BATTERY GUY TUCSON.COM"

Everything went well- it might be good to tell the client about what time you would be here - rather having to wait from 8 to 12 and have you show up at 12:15 - so the client can use his time better- such as you would be here at 8-10 vs 10-12- thank you, Chris Miller

From: Steve Evarts Date: Thu, Nov 29, 2018 8:28 am To: "THE BATTERY GUY TUCSON.COM"

Gayle Your customer service to me was outstanding. I called you on Monday to say that I needed new tires for my cart because I had a flat tire. Your partner was out to my house the next morning. Really terrific customer service. Thanks so much. I have already talked to two people on my cul-de-sac about your service and left them with your business card. I hope it brings you new customers.

From: Peter Korth Date: Wed, Nov 28, 2018 1:46 pm To: "THE BATTERY GUY TUCSON.COM"

Thanks, your guy did a great job. I thought I needed brakes, but all he needed to do was to clean them. It stops fine now. I will recommend you to all my friends here at the Voyager. Pete Korth

Subject: Re: Hi Thomas, how was your appointment with The Battery Guy? From: Date: Wed, Nov 28, 2018 12:11 pm To: gsebastian@tbgtucson.com

Gayle, I want to thank you for helping me through what I found to be a very perplexing issue, the proper installation of a new ignition on a Western cart. As you know, I had tried to do the job which I thought should be easy and managed to get my cart running but I ended up with improper voltage going to my meter, my lights looked like a semi truck on high beams, and my passenger compartment blower was running so fast that it may even have created lift for flight if directed properly. Well, in a short period of time, my cart is just like it should be and I am so thankful of your knowledge and competence. You have earned a long time customer here and I trust what you do. Thank you so much Gayle. I will surely tell my friends about your work.

From: Jeanie Date: Mon, Dec 03, 2018 3:08 pm To: gsebastian@tbgtucson.comubject: Re: Hi Dennis Wilbour, how was your appointment with The Battery Guy? From: Joann Wilbour Date: Tue, Nov 27, 2018 5:33 pm To: "THE BATTERY GUY TUCSON.COM"

Everything went very well. I left the cart and Gayle worked on it before I got home from the pool. Thank you so very much. Jean Cary It was great!

From: MIKE CESSA Date: Tue, Nov 27, 2018 4:21 pm To: THE BATTERY GUY TUCSON.COM

Excellent job. Have a great holiday season.

From: Louise Bidwell Date: Tue, Nov 27, 2018 2:13 pm To: "THE BATTERY GUY TUCSON.COM"

I had very good service, as usual. I would certainly recommend The Battery Guy to friends and neighbors. Very honest and reliable.

From: BUDD MC CORMICK Date: Tue, Nov 27, 2018 12:10 pm To: "THE BATTERY GUY TUCSON.COM"

I assume this is an automatically generated email. My views were adequately imparted to you via phone call yesterday.

From: Date: Tue, Nov 27, 2018 10:59 am To: gsebastian@tbgtucson.com

Shane did a great job. Will start using your services for both golf carts. Thanks for your quick response.

From: "Diana and Ken" Date: Thu, Nov 22, 2018 9:27 am To: "THE BATTERY GUY TUCSON.COM"

Gayle, I've always heard nothing but raves about you, your company, your service. Everything I heard was true. Great service, great experience. I will recommend you without reservation in the future. Thanks for maintaining a high standard of business. Kind regards, Diana Steinke

From: Linda Simpson Date: Tue, Nov 20, 2018 11:12 am To: gsebastian@tbgtucson.com

Gayle,You & your help are doing a fine job of providing good service & keeping the cost down. THANKS PAUL SIMPSON

From: "Roger Entz" Date: Tue, Nov 20, 2018 8:21 am To: "THE BATTERY GUY TUCSON.COM"

Am now waiting for the back-ordered batteries to arrive. Hope you will call as soon as they arrive!!!

From: STEPHEN pagnucco Date: Mon, Nov 19, 2018 8:45 pm To: "THE BATTERY GUY TUCSON.COM"

Great service, love the at home support rather than hauling away cart. Thanks!

From: Robert Shumate Date: Sat, Nov 17, 2018 3:24 pm To: THE BATTERY GUY TUCSON.COM

It was very good, he called me at 8:am and told me about when he would be here When he arrived he was very nice and took care of my cart. Thanks, Bob Shumate

From: peter giljohann Date: Sat, Nov 17, 2018 9:01 am To: THE BATTERY GUY TUCSON.COM

Hi Gayle, Thanks for fixing the battery charger. Was the check enough to cover it?

From: Bob Laxague Date: Sat, Nov 17, 2018 8:27 am To: "THE BATTERY GUY TUCSON.COM"

Came together very nice other than no hold downs . Hoping to not wait to long.

From: David Price Date: Fri, Nov 16, 2018 2:21 pm To: THE BATTERY GUY TUCSON.COM

Gayle I had a great experience with The Battery Guy (I cannot remember his name even though he introduced himself). My golf cart got fixed and is running well. He was very professional and efficient; no muss no fuss. Thanks for everything.

From: DIck Ryan Date: Fri, Nov 16, 2018 12:11 pm To: "THE BATTERY GUY TUCSON.COM"

You guys were awesome. Did a professional job and even gave me a battery training session. I have already gone online and made an appointment for tired on Nov. 29th. Thanks for a great job. I'll spread the word here at Saddlebrook Ranch.

From: Oliver Yant Date: Fri, Nov 16, 2018 8:52 am To: "THE BATTERY GUY TUCSON.COM"

It very well. They were expecting me and loaded me up right away. Thanks again.

From: tonyvan@wbhsi.net Date: Fri, Nov 16, 2018 7:29 am To: "THE BATTERY GUY TUCSON.COM"

Your son did a great job. Very efficient. Thanks for getting me in on such short notice. Tony Van Natter

From: John Ladd Date: Thu, Nov 15, 2018 4:15 pm To: gsebastian@tbgtucson.com

Hello Gayle, Service was great. Shane did a great job.

From: Greg Patjens Date: Wed, Nov 14, 2018 1:48 pm To: "THE BATTERY GUY TUCSON.COM"

Thanks, the service was great. The tech called to say he was running a little late,I appreciate that level of communication. The tech did a great job with the battery install and informed me of the many other services you provide. I will use the Battery Guy for other cart services. Thanks Greg

From: Evelyn Silver Date: Wed, Nov 14, 2018 12:37 pm To: gsebastian@tbgtucson.com

GREAT, THANKS JEFF

From: Candace Plumlee Date: Wed, Nov 14, 2018 8:25 am To: "THE BATTERY GUY TUCSON.COM"

Gayle, Thanks for your servicing of my golf cart. I was embarrassed that the tires were so bare. You did not leave me any indication of how much you wrote the check. Can you please let me know.

From: Larry & Joy Date: Mon, Nov 12, 2018 8:41 AM To: The Battery Guy; Cc: Subject:Re: Hi Larry, how was your appointment with The Battery Guy?

Just wanted to thank you again for the very personal service you provide. Your top notch golf cart maintenance, on-line scheduling, on site capabilities, and pricing are the best I have experienced after owning golf carts for 20+ years. Thanks again, Larry Bunkowske Tubac Golf Resort

From: Bob Brunson Date: Sat, Nov 10, 2018 1:11 pm To: gsebastian@tbgtucson.com

Gayle, Everything went fine. Sean did a great job.

From: Jon Broers Date: Sat, Nov 10, 2018 10:15 am To: "THE BATTERY GUY TUCSON.COM" Cc: Broers Jon

Dear Shane and Gayle, I had service completed yesterday, 11/9, at my home on 2005 Club Car. I received receipt this AM. When I was filing the receipt I noticed that I had a 10% off magnet from last years service. The 10% reduction excludes Batteries. I would appreciate your consideration of the 10% off on the remaining things I had done.

From: Raymond Adams Date: Fri, Nov 09, 2018 2:10 pm To: THE BATTERY GUY TUCSON.COM

I was very pleased! Incidentally, your tech (good guy) recommended new bushings for the front wheels, as well as spacers to keep the tires from rubbing. I would like to schedule this service if you have the parts available? Ray Adams

From: Ed Byrne Date: Tue, Dec 04, 2018 8:16 am To: "THE BATTERY GUY TUCSON.COM"

Hi, great job, please send me a new receipt,original deleted in error. Thanks

From: "Jim" Date: Thu, Dec 20, 2018 1:30 pm To: "THE BATTERY GUY TUCSON.COM"

Gayle, Very nice young man installed the new batteries and was very professional about his work. Also very informative about do's and don'ts to insure better battery life. Would recommend you to anyone if asked! Jim Graham

From: "Joe Tomlinson" Date: Wed, Dec 19, 2018 8:48 am To: "THE BATTERY GUY TUCSON.COM"

Gayle, This was my first experience with your annual maintenance service and I was very pleased. I found your reservation system easy to use, your price was very reasonable, I appreciated your flexibility in adding a second cart to the appointment, and also appreciated your explanation of a couple of items you found that needed or will need attention. Joe Tomlinson

From: Howard Rosenberg Date: Sat, Dec 15, 2018 8:28 am To: THE BATTERY GUY TUCSON.COM

Gayle, I can't imagine a better experience than I had with your company. Your man arrived during the agreed upon time. The golf cart was rolled onto a furniture carpet to protect the road beneath it from stains. Most companies come and take out old batteries, put in new and then are gone. Much time was spent on cleaning out the battery area and replacing any corroded parts. The truck was fully stocked and was able to replace any part that was needed. Kudos for your man. Will be calling you for any service I might need. Howard Rosenberg

From: Paul Belanger Date: Fri, Dec 14, 2018 6:04 pm To: "THE BATTERY GUY TUCSON.COM"

Great service. Appreciate all the help.

From: "Linda Shannon-Hills" Date: Fri, Dec 14, 2018 10:32 am To: "'THE BATTERY GUY TUCSON.COM'"

Hello I just did a recommendation on our community NEXTDOOR. It was very professional and very organized. Clean, fast and friendly service. Such a great service. I will highly recommend to friends and neighbors. Thanks so much.

From: robert stenman Date: Fri, Dec 14, 2018 9:45 am To: gsebastian@tbgtucson.com

Gayle, everything went really well. We have not yet driven the cart since the brakes were done, but we will this weekend. The cost with Club Car would have been double what you charged. Your employee is very nice, very responsive and very tidy. Good job. Bob and Marcia Stenman

From: Jerry Shearer Date: Thu, Dec 13, 2018 9:15 pm To: "THE BATTERY GUY TUCSON.COM"

I was very happy with my service and the information on how to maintain my batteries. A hand out with that information would be nice.

From: RAYMOND MORTON Date: Wed, Dec 12, 2018 3:46 pm To: "THE BATTERY GUY TUCSON.COM"

Thank you Gayle. We will always call you for our service. We were happy there were not any big problems. Have a very Merry Christmas! Ray & Nikki Morton

From: LJ Nobert Date: Wed, Dec 12, 2018 2:37 pm To: THE BATTERY GUY TUCSON.COM

I was not home when the service tech replaced the bad battery. When arriving home found all work completed to my satisfaction. A couple neighbors saw your service truck in front of my house and asked for your contact info so I gave them the cards left on my cart. Thanks for your excellent service. LJ Nobert

From: Paul Auster Date: Tue, Dec 11, 2018 1:42 pm To: THE BATTERY GUY TUCSON.COM

Great service and great information about my cart. Thanks Will recommend you to all of my softball buddies. Paul Auster

From: Brian Grover Date: Sat, Dec 08, 2018 7:52 pm To: "THE BATTERY GUY TUCSON.COM"

Your service was excellent and through. I used the cart today after it's first charge and all went well. Brian

From: Ken Uhlmann Date: Fri, Dec 07, 2018 1:42 pm To: THE BATTERY GUY TUCSON.COM

Super Job !! On time very neat no mess cleaned everything up on the cart as well as the old cables, scrapping's and any mess there was. Explained everything thoroughly very pleased. Ken U

From: GARY OWENS Owner Date: Fri, Dec 07, 2018 12:58 pm To: "THE BATTERY GUY TUCSON.COM"

We are totally satisfied with the service we received. Due to the weather situation, we are still waiting to get our cart running. Thanks, Donna Owens

From: LARRY DAVIS Date: Fri, Dec 07, 2018 8:18 am To: THE BATTERY GUY TUCSON.COM

I could not be more pleased with the service. You were able to work me in quickly to install new tires. I know I am not far away from needing new batteries and there is no question who I will contact when that time comes. Thanks !!!

From: Richard Messer Date: Fri, Dec 07, 2018 8:10 am To: "THE BATTERY GUY TUCSON.COM"

Everything was fine. Very happy with the service!

From: MARY Spyros Date: Thu, Dec 06, 2018 6:44 pm To: "THE BATTERY GUY TUCSON.COM"

Again, The Battery Guy saves the day! Responded very quickly and the problem was resolved even though it looked like there was not a problem at 1st glance. Shane took an additional step and found the issue. Someone else would have just said "you are nuts" and left. Thank you again, Mary

From: Jeffery Hansen Date: Thu, Dec 06, 2018 5:00 pm To: "THE BATTERY GUY TUCSON.COM"

Gayle, My only suggestion is leave some business cards behind. I want to share this great experience with my friends. Jeff

From: Linda Simpson Date: Wed, Dec 05, 2018 10:59 pm To: gsebastian@tbgtucson.com

NICe job on my brakes & replaceing my motor. THANK YOU PAUL SIMPSON P RICE WAS VERY GOOD TOO.

From: Bob Email Date: Tue, Dec 04, 2018 5:30 pm To: "THE BATTERY GUY TUCSON.COM"

Great appointment! Problem solved fast!

From: Dick Mac Gowan Date: Wed, Dec 05, 2018 9:44 am To: THE BATTERY GUY TUCSON.COM

Gayle The service was grea!! -I have passed along your name to many members at Tubac and I know they we not be disappointed. Thanks again. Dick

From: Janny Smith Date: Fri, Dec 28, 2018 12:18 pm To: "THE BATTERY GUY TUCSON.COM"

Also, I've spread the word last night and today. You know how that goes... Your business will grow.

From: Janny Smith Date: Fri, Dec 28, 2018 9:52 am To: "THE BATTERY GUY TUCSON.COM"

Awesome! You were on time and offered excellent service and advise. You're a keeper...!

From: Rick and Linda Morrison Date: Fri, Dec 28, 2018 9:06 am To: "THE BATTERY GUY TUCSON.COM"

Shane quickly identified the shifting problem with our EZ Go. He gave us a verbal estimate of the new part cost , ordered it and would let us know when it arrived. Additionally he cleaned the battery terminals at no cost tomus at that time. We really appreciate the work you all do and will not hesitate to use your services in the future. Rick Morrison

From: "Roger Entz" Date: Fri, Dec 21, 2018 3:01 pm To: "THE BATTERY GUY TUCSON.COM"

My experience was quite good, and I enjoyed the new batteries today....thanks. Your installer was great, and even kept the driveway nice and clean. We will recommend you to all our friends. Roger Entz

From: Art Date: Fri, Dec 21, 2018 1:11 pm To: gsebastian@tbgtucson.com

Excellent service. On time and very knowledgeable and neat. Art Mayhle

From: Chuck Sylvis Date: Fri, Dec 21, 2018 11:21 am To: "THE BATTERY GUY TUCSON.COM"

The work was done and the cart looks great and runs "like new". Unfortunately, I wasn't able to be on-site when the work was done but that did not seem to be a problem. Next time I would like to have the batteries thoroughly vetted as I think we have had them for at least 3 years now. Also one of the tires is beginning to show some, what appears to me as, "abnormal" wear. But, as I said that is for next time. Chuck Sylvis

From: Trudy Varga Date: Thu, Nov 08, 2018 3:26 pm To: "THE BATTERY GUY TUCSON.COM

" Hi Gayle. Thank you for helping me and being so prompt. I am sooo glad I have found you guys. Sincerely, Trudy Varga

From: Barb Plymale Date: Wed, Nov 07, 2018 9:06 pm To: "THE BATTERY GUY TUCSON.COM"

You guys are great. Just waiting for invoice to leave a check for you. Thanks Gerald and Tammy Hinshaw

From: Date: Wed, Nov 07, 2018 6:08 pm To: "'THE BATTERY GUY TUCSON.COM'"

Thanks for your service. I used my golf car today for golfing and it ran perfect. Great joy. Carol Galloway

From: jim brunett Date: Wed, Nov 07, 2018 3:21 pm To: "THE BATTERY GUY TUCSON.COM"

I though you guys did a very professional job, I will contact you again very shortly for the battery's . I just need to work out some logistic Items Sent from my iPhone

From: MT Frnchfry Date: Wed, Nov 07, 2018 10:15 am To: gsebastian@tbgtucson.com

The worker was very nice and efficient...would recommend you to anyone needing your services. My neighbor took one of your business cards while you were here. Phelps

From: Gordon Reimels Date: Wed, Nov 07, 2018 8:52 am To: gsebastian@tbgtucson.com

Great service and the golf cart runs like new. Thanks

From: Douglas Kimble Date: Tue, Nov 06, 2018 5:54 pm To: "THE BATTERY GUY TUCSON.COM"

Great service. Have recommended to several friends. Thank You. Doug Kimble

From: Keith Bjornethun Date: Tue, Nov 06, 2018 2:15 pm To: "THE BATTERY GUY TUCSON.COM"

I was very pleased with your service & the time you spent with me about the proper way to maintain my battery water levels. I will certainly call you the next time my golf car requires service. Sent from my iPhone

From: "Charles Pfannerstill" Date: Tue, Nov 06, 2018 10:42 am To: "'THE BATTERY GUY TUCSON.COM'"

You guys did a great job. We really do appreciate your service. Thanks. Chris and Patti Pfannerstill

From: Sheila Ciccaglione Date: Sat, Nov 03, 2018 8:21 am To: "THE BATTERY GUY TUCSON.COM"

I was very satisfied with my recent appointment. Shane was very professional and helpful. He answered all my questions completely and never made me feel that I should already know what to do. I will be passing out your cards to many people and recommending your company. Thank you for your service. Sheila Ciccaglione

From: Linda Date: Fri, Nov 02, 2018 5:12 pm To: "THE BATTERY GUY TUCSON.COM"

The appointment was fine, although I donÕt believer the nice young man told me his name. He did say you will contact me about installing the new meter. Thanks. Linda Sent from my iPhone

From: Don Jovag Date: Fri, Nov 02, 2018 12:03 pm To: "THE BATTERY GUY TUCSON.COM"

Service was great! Thanks.

From: Gordon Reimels Date: Thu, Nov 01, 2018 3:45 pm To: gsebastian@tbgtucson.com

Outstanding service as always. Thanks.

From: (Add as Preferred Sender) Date: Thu, Nov 01, 2018 2:22 pm To: gsebastian@tbgtucson.com

The appointment was excellent. It took less than 1 hour to remove the old batteries, clean the battery place and install the new batteries. Shane(I think that is his name) was very courteous, very efficient, explained what he was doing and left the work area very clean. I would recommend the Battery Guy to anyone. Job well done. Jack Broecker

From: Ted Deschamp (Add as Preferred Sender) Date: Thu, Nov 01, 2018 12:17 pm To: "THE BATTERY GUY TUCSON.COM"

Great... He provided information about how to take care of the batteries; filling cleaning , and recharging. Also ,for Snowbird storage Information for six months. Very efficient and completed on time. I recommend Òthe sbattery guys Òfor all of your golf cart needs. Thanks , Ted

From: "B Nelson" (Add as Preferred Sender) Date: Wed, Oct 31, 2018 7:42 pm To: "'THE BATTERY GUY TUCSON.COM'"

Went very well thank you.

From: phil vaudt (Add as Preferred Sender) Date: Sun, Oct 28, 2018 4:18 pm To: "THE BATTERY GUY TUCSON.COM"

All is good. We appreciate your taking the time to answer all our questions. FYI I learned of you at a card club we belong to. I mentioned my need for new batteries and the 3 other guys at my table all said..."The Battery Guy". .....Phil V

From: Lynn Maier (Add as Preferred Sender) Date: Wed, Oct 24, 2018 9:56 pm To: THE BATTERY GUY TUCSON.COM

Great service within the time frame promised and he even helped me and a friend put my car top carrier away for me in the garage. Batteries are now all charged and ready to go. Thank you!

From: wolfgang glende (Add as Preferred Sender) Date: Wed, Oct 24, 2018 7:17 am To: THE BATTERY GUY TUCSON.COM

everything went well....on-time arrival, fast change-out of batteries, testing proper charging and test drive. i was impressed by use of drop cloth and cleaning of battery compartment. price was good. will definitely recommend you to others. wolf glende

From: Robert Bellamy (Add as Preferred Sender) Date: Tue, Oct 23, 2018 3:55 pm To: gsebastian@tbgtucson.com

Appreciated someone coming to our house and explaining to us what the problem is with our golf cart who knows what the issues are, as opposed to someone coming out and giving us a bunch of uneducated BS. Even though it is going to cost us to purchase six batteries instead of one, at least we know the facts now. We will certainly use the Battery Guy when we are able to replace the batteries. Bob Bellamy

From: Ron Vescovi (Add as Preferred Sender) Date: Tue, Oct 23, 2018 3:29 pm To: "THE BATTERY GUY TUCSON.COM"

Everything went just as expected, good job and we are pleased.

From: rpsaints31@yahoo.com (Add as Preferred Sender) Date: Tue, Oct 23, 2018 12:46 pm To: "THE BATTERY GUY TUCSON.COM"

Great service fast and efficient and right to my door. Shane was my technician polite and a great communicator. Will recommend you to anyone I hear needing batteries. Thank you!

From: waltdotty@wbhsi.net (Add as Preferred Sender) Date: Tue, Oct 23, 2018 8:19 am To: "THE BATTERY GUY TUCSON.COM"

The appointment went very well and we are totally satisfied with the product and service.